eBooks
Inside the Driver Experience: A National Survey on Motor Vehicle Services
Motor vehicle agencies are among the most frequently visited government offices in the country. This national survey of 644 licensed drivers examines how they complete transactions today, which channels they would prefer, and what drives those choices.
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Inside, you'll find:
- Where drivers complete DMV transactions today, and how long those take on average
- Which channels drivers would prefer for routine DMV services, and why no single channel drew a majority
- What drivers rank as most important when interacting with a motor vehicle agency
- How DMV digital experiences compare to the banking, shopping, and healthcare services drivers use regularly
- Receptiveness to self-service kiosks in retail locations, and what drives it
- Side-by-side findings for urban, suburban, and rural communities