What Government Leaders Say About Neumo

Neumo serves 4,500+ government agencies across North America with software for payments, tax administration, records management, justice, DMV, and more. Here's what the people using it every day have to say.

Tax & Licensing

“We went from spending days on manual processes to just hours. Now we have more time to focus on things that were always on the back burner.”

— Richard Eastis, Sales Tax Administrator, City of Longmont, CO

“The online experience is simple and intuitive. When users go into the system, it’s very clear — they can see exactly what they’re paying and filing.”

— Kelly Tomczak, Administrative Clerk, Cumberland County, PA

“We want to work as efficiently as possible for the residents of our county. Modernizing outdated technology allows us to make the best use of taxpayer dollars.”

— Kaytee Isley, Treasurer, Cumberland County, PA

“We were very effective with getting our taxpayers online and paying online right away within the first year. We had ninety percent of our taxpayers file online after we implemented with Neumo.”

— Keith DeMartini, Finance Director, Santa Barbara, CA

Payments

“The treasury group is very happy with the Neumo Payments platform that is accessible to our taxpayers… It removes the work from our treasury department and from our banking relationship and puts it all with Neumo payments, and that allows us to feel comfortable and secure.”

— Lyndsay Maas, Assistant Finance Director, Santa Barbara, CA

“We have everything we need upfront so we can process requests right away. It’s streamlined our mornings and made processes faster for everyone.”

— Daniel Healey, City Clerk, Nashua, NH

“I was very interested in allowing our businesses to pay and remit and file their remittances online and also pay with electronic forms of payments such as credit card and debit card. That was proven very successful with our partnership with Neumo.”

— Keith DeMartini, Finance Director, Santa Barbara, CA

Payments

“By establishing these self-service kiosks in grocery stores, what we’re trying to do is give people the opportunity to access these services outside of their otherwise busy day. By providing this additional service channel, our customers are able to receive the services and do their transaction in a time and place that’s more convenient for them.”

— Dave McKay, Field Services Manager, Oregon DMV

“I believe Palm Beach County has the highest number of kiosks in the state. And we also have the highest number of users of them because we market. We want to make it easy for the constituent to actually do this transaction.”

— Anne Gannon, Tax Collector, Palm Beach County, FL

“The more kiosks that we have, the better opportunity it is for our clients to get the service they need when they need it… it’s great that we have the ability to refer them to a kiosk to get that registration processed for them.”

— Jim McConnell, Chief Operations Officer, Palm Beach County, FL

“Online services helped absorb some demand, but they didn’t meet the needs of all customers, particularly those who needed immediate access to printed documents or lacked reliable internet access. To better serve all Hoosiers, the BMV sought a scalable solution that would reduce wait times and deliver a more accessible, consistent experience statewide.”

— Holly Sample, Chief Operating Officer, Indiana BMV

“The staff recognized right away that every kiosk transaction means one less customer having to wait in the lobby.”

— Steve Schleiker, Clerk and Recorder, El Paso County, CO

“Efficiencies has improved at the branch offices and here’s why. Customers have that ability to do services outside of the DMV office. They are not restricted or confined to our office hours.”

— Rebecca Reynolds-Bolden, Licensing & Permitting Supervisor, Oregon DMV

Records Management

“We can record about ten electronic recordings in the time it used to take for one paper. So it greatly allowed us to speed up our processing.”

— Fredrick Sheeler, Recorder of Deeds, Berks County, PA

“As an elected official, I feel responsible for ensuring that technology is up-to-date in my office and I want to make it as easy as possible for my constituents to access online self-service options and Neumo has just made that so easy.”

— Tammy Crawford, Register and Recorder, Lawrence County, PA

“Now those requests come online through our case management system, and we are able to fulfill those requests in a more timely manner, more quickly, and more easily. Previously, may have taken twenty to thirty minutes. Now we can fulfill a request within five minutes.”

— Jean Marfizo King, Register of Wills & Clerk of Orphans’ Court, Dauphin County, PA

“The Neumo application is very user-friendly. We’re a small office. We have five staff members, but we have different computer skills. And each one of us are able to use the Neumo application without any issue.”

— Bonnie Sakaitis, Deputy Recorder, Clark County, OH

“Working with Neumo has been fantastic. Our IT staff has a tremendous relationship with them. Any time an issue comes up, it’s addressed quickly. It’s addressed in a professional way.”

— Daniel O’Connor Jr., Recorder, Franklin County, OH

“When we looked at Neumo, one of the things that really impressed us was the search engine capabilities. For title companies and constituents, it means the convenience of not having to make trips to the courthouse to search records.”

— Karen McQueen, County Clerk, Brazos County, TX

Short-Term Rental Compliance

“Gilbert increased short-term rental registration compliance from 40% to 90% after moving to Neumo.”

— Ashley Namor, Business Compliance Project Manager, Town of Gilbert, AZ

“Since implementing Neumo, we have had 1,600 tax clients register versus previously about 1,400. Prior to Neumo, only 88% of our customers paid online. Now about 98% pay online.”

— JD Peacock, Clerk of Circuit Court & Comptroller, Okaloosa County, FL

“Now that we have this data, we can clearly see where each property stands—who is in compliance, who is out of compliance, and why.”

— Bela Del Valle
Accommodations Compliance Program Manager, Town of Breckenridge, CO

“Since implementing Neumo in our enforcement practices, our collection processes have doubled in our income.”

— Tyler Miller, Tourist Tax Supervisor, Bay County, FL

“We decided to go with Neumo because it had everything that we were looking for. Short-term rental compliance, short-term rental identification, as well as tax payment collections, and tax remittances.”

— Zachary Hewett
Finance Director, Village of Bald Head Island, NC

Justice Solutions

“We’ve seen a 50% reduction in paperwork, and the time required for administrative tasks has been cut by nearly 40%. This has been a game-changer for our administrators.”

— Adrianna Harris, Jury Program Manager, New Mexico Administrative Office of the Courts (AOC)

“We’ve gone from hundreds of field servers down to six. My team can make a trip across town instead of driving eight hours across the state. It’s much easier to support and the cost savings allow us to invest more into the central server and better equipment, so the system runs faster.”

— Ryan Davies, Director of IT, Montana Supreme Court

“The API has been fantastic. It’s automatically sending data over to the Motor Vehicle Division, so we can cut out an extra process they had to manage.”

— Ryan Davies, Director of IT, Montana Supreme Court