Webinars
A Fireside Chat on Modernizing Registration:
How Hillsborough County Keeps Service Running when Weather Strikes
November 3, 2026 | 2:00 PM EST
Fill out the form below to register for the webinar.
What You’ll Learn
- Trends shaping self-service adoption in government offices
- Best practices for promoting kiosk adoption through social and community channels
- Ways self-service options reduce wait times and administrative burden
- How smart kiosk placement, including co-located sites like MacDill AFB, extends reach
- Strategies for maintaining service continuity during severe weather
- Outcomes: same-day registration renewals, stickers, and receipts when residents need them most
About this webinar:
Constituents expect fast, convenient access to essential services, and that expectation does not pause for a storm. Government offices face growing pressure to reduce wait times, extend access beyond the counter, and keep serving residents when locations close. In this fireside chat, Hillsborough County, FL, Tax Collector Nancy Millan shares how her office built one of Florida’s first self-service kiosk programs, and how it kept residents served through severe weather, not just everyday convenience.
Speakers:
Honorable Nancy Millan
Tax Collector, Hillsborough County, FL
Kyle Rehder
Senior Customer Success Manager, Neumo
Fill out the form below to register for the webinar.
What You’ll Learn
- Trends shaping self-service adoption in government offices
- Best practices for promoting kiosk adoption through social and community channels
- Ways self-service options reduce wait times and administrative burden
- How smart kiosk placement, including co-located sites like MacDill AFB, extends reach
- Strategies for maintaining service continuity during severe weather
- Outcomes: same-day registration renewals, stickers, and receipts when residents need them most