Clark County, OH modernized its Recorder’s Office with Neumo, moving from paper indexing to a fully digital system. The upgrade improved turnaround times, expanded online access, and empowered staff with simple, efficient tools.
With Neumo, the office processes and indexes documents earlier each day, reducing workload from late afternoons to early mornings while maintaining a 24-hour turnaround.
Thousands of records are now available online, allowing residents to access documents remotely without visiting the office in person.
The Neumo system is easy to learn and use, empowering a small five-person team with varying skill levels to work efficiently and confidently.
We’ve been with Neumo since 2018. I have been with the Recorder’s office for thirteen years. When I started, we were indexing from paper, which was a longer process. We record approximately 19,000 documents a year. We started with the Neumo program. We are indexing from glass, which took a little adjusting to get used to, but now we really like it.
We have made many improvements as far as recording and the technology. Now we have so many records online that they don’t even have to come into the office.
The process for the Clark County Recorder’s Office has always been a 24-hour turnaround, but with the new process, it does make it quicker.
There are times that we were working into the late afternoon, working on the previous day’s documents. We’re now early morning. We’re usually done with the complete process.
The Neumo application is very user-friendly. We’re a small office. We have five staff members, but we have different computer skills. And each one of us are able to use the Neumo application without any issue. One of the things that we really liked when we decided to go with Neumo, was they brought in computers, and we were able to practice and use the system before we actually went live with the system. And that made the entire office felt very good about that.
We love to talk about improvements that we make, and we like to see people enjoy what they’re doing. And I think that with Neumo, it makes a real good team. Anything we can do to improve the service, we want to be there for the customers. They like to be waited on and they like to be served and that’s what we’re here for. That’s what we do best.
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